Frequently asked questions
What payment methods do we accept ?
We accept secure payments via Credit/Debit Cards, UPI, and Net Banking. All transactions are encrypted for a safe shopping experience with Richa Threads.
How do I cancel/modify an order ?
You can return your order within *48 hours of placing it* by contacting our customer support team via email or phone. Once the order is shipped, we won’t be able to make changes or cancellations. For quick assistance, please share your *order ID* and the details you wish to update when you contact us.
How long will it take to receive my order ?
Orders are usually delivered within 5–7 business days. You’ll receive a tracking link once your order is shipped.
Do you offer exchanges ?
Yes, we offer exchanges for defective or damaged items. Please contact us within 48 hours of delivery for assistance.
How much does shipping cost?
We offer free shipping on all orders, no minimum purchase required.
The price you see at checkout is the final amount you pay, with no hidden charges.